Get in Touch
Whether you have a question about how iGram works, want to report a bug, or need to submit a DMCA takedown request, we are happy to help.
Send us an email at: contact@igramtools.com
We aim to respond within 48 hours on business days.
What You Can Contact Us About
- Technical issues — download errors, broken links, browser compatibility.
- DMCA / Copyright requests — if your copyrighted content is being downloaded through our tool.
- Feature suggestions — ideas on how we can improve.
- Business inquiries — partnerships, advertising, collaborations.
- General questions — anything else about iGram.
Before You Contact Us
Please check our FAQ section first — many common questions are answered there. You may also find the answer in our blog, which covers topics like how to use iGram and downloading Reels. If the downloader is not working, try these quick fixes:
- Make sure the Instagram account is public, not private.
- Copy the full URL directly from Instagram (not a shortened link).
- Try clearing your browser cache and refreshing the page.
- Use a different browser (Chrome, Firefox, Safari, Edge).
Response Time
We typically respond within 1–2 business days. DMCA requests are prioritised and handled within 24 hours. For copyright details, see our Terms of Service and Privacy Policy.